Payment Refund Policy

1. Eligibility:

  • Refunds are available for services directly transacted from Ole Platform mobile app or Website.

  • Refund requests must be made within 30 days from the date the Request ID was created.

2. Refund Process:

  • To initiate a refund, please get in touch with our customer support team at

  • Provide your Request ID, Full name, and registered email address.

  • Provide a detailed explanation of the reason for your refund request.

  • Our customer support team and Accounting Department personnel will review your request and provide you with further instructions for the refund process on the same email you initiated.

  • Once your refund request is approved, our accounting department will process the refund within 1-3 business days and transfer the funds via Wire or ACH to the Bank account you will provide.

  • Suppose the funds were transacted via P2P, meaning one Ole platform account holder to another Ole platform account holder. In that case, the responsibility will fall on the sender to work out the detail with the receiver and initiate a Request for payment from the receiver.

    • The money will be returned to the sender's Ole Platform balance instantly if the receiver accepts the payment request.

3. There will be no Partial Refunds: