Help Center

Search our FAQ for answers to anything you might ask.

Ole Platform’s response to the Coronavirus (Covid19) pandemic:

We’ll get through this together.

As we continue to monitor the rapidly evolving situation around the coronavirus (COVID-19), our first thought is for the safety and well-being of all individuals and businesses impacted by these difficult circumstances. In these unprecedented times, we must come together to support all those impacted.

You can count on us to continue to do our best in serving you and keeping you informed. We have set up all the measures to ensure the continuity of your business and the availability of our services:

  • We have set up remote working wherever possible.
  • All contact center and support helplines are available as per normal operating hours. You can contact our customer support from Mondays to Fridays 9:00 am to 6:00 pm Pacific Standard Time (PST) at +1 626 295 2620 for your concerns regarding any Ole Platform accounts

We ask you to be on the lookout for a suspicious email and text messages that asks you to share sensitive information such as username and password, or ones that may impersonate a company, charity or government agency. Ole Platform will never ask you for your personal information or log-in credentials in an email or text message.

Frequently Asked Question

  • If you've forgotten your Ole Platform password, follow these steps to regain access to your account:

    1. Go to our Log in page
    2. Click “Forgot Password”
    3. Enter the email address you had registered in the Ole Platform and hit “Next”
    4. Check your email for New Password Reset instruction
    5. Click the Reset Password link
    6. Then enter your new password (your Ole Platform password should be 8-32 characters long, includes lower and uppercase, at least one number and no symbol (like !@#$%^).
    Play Tutorial
  • Yes, you can. Please follow these steps:

    1. On the Ole Platform Dashboard, click on “Send”
    2. Type in the “Amount” and the “Email address” of the user you want to send funds, then click “Send”
    3. The system will prompt you for a Verification code to confirm the transaction
    4. Check your email address for the verification code
    5. Copy and paste the verification code, then click “Submit”.
  • Yes, you can. Please follow these steps:

    1. On the Ole Platform Dashboard, click on “Receive”
    2. Type in the “Amount” and the “Email address” from which user you want to receive funds

    * You will receive the credit in your Ole account once the user has approved your payment request.

  • For the first time you will log in, you need to set up your 2FA/Google Authenticator. Please follow the steps below:

    1. Download the Google Authenticator Mobile App on your mobile device
    2. Open the App and tap on Begin Setup
    3. Tap “Scan a Barcode”
    4. From your Desktop computer, Login to your Ole Platform until you get to the 2FA page and select "Google Authentication"
    5. From your Google Authenticator mobile app, Scan the QR Code on the Ole Platform 2FA page
    6. From your Google Authenticator mobile app, retrieve the Code and input in the Ole 2FA page
    Play Tutorial
  • As a newly registered user, you will begin in the Activation Level 0
    You will not be allowed to do any transactions until you upgrade to Level 1
    You will not be allowed to skip a Level

    1. Click on the Actions Tab
    2. Click on Limits and Levels
    3. Click on Upgrade button for Level 1
    4. Fill in the KYC form and upload the necessary documents (Ex. Driver License, Selfie, and POA)

    Allow up to 24 hours for KYC validation. You may also check the status by clicking on the “Activity” tab on the Dashboard

  • Please see the instruction below:

    1. Login to your Ole Platform account, Select Action (Tab), then click on BillPay
    2. Select “Moneygram”
    3. Type in the amount you wish to add and submit
    4. Once you click submit, click on the Request ID number to open the detail page
    5. Click on the “Select Payment Method for MoneyGram”
    6. Print and follow the instruction
    7. Bring the following information to the MoneyGram Agent location you had selected.
      1. Cash – enough for your payment and the fee
      2. Company Name (Ole Platform) or Receive Code (18885)
      3. Account Number (10 digit number)
  • Please see the instruction below:

    1. Select Actions, then select “Bill Pay”
    2. Select Union BANK
    3. Type the amount you want to deposit, click Next
    4. Close the “Successful” window
    5. Click on the Request ID number to open the detail page
    6. Print or take a snapshot of the Bank Wire instruction (Left side of the screen)
    7. Deposit your money to the Bank account specified on the Wire instruction
    8. Your bank will provide you a Wire receipt (Proof of Deposit)
    9. In the detail page of the Request ID, Attach that Proof of Deposit
    10. You will receive the credit in your Ole account In 1-3 Business days